Terms & Conditions

Terms & Conditions

Shipping:

  1. Our team will confirm your order (address, colour, size etc) via call within 24 hours.
  2. If you do not respond to that call, we may keep your order on hold and cancel later(In case of COD).
  3. If the order is out of stock then Evilato can cancel your order without prior information (In some cases).
  4. If the order is placed on Sunday or holiday, then the shipping process will start from the next working day. Product dispatch time is 2-3 days.

What are the shipping charges?

Shipping charges vary with each product, Shipping charges depends on the product weight and destination to which it has to be delivered.

For the selected product we will show the shipping charges on the checkout page, no hidden tax or charge is taken from the customer.

Shipping Time

In case of online payment, your product will be delivered within 3-4 working days (except for some special locations)

In the case of COD, your product will be delivered within 5-6 working days (except for some special locations)

Delivery time may also depend on the following factors:

  1. The Seller offering the product
  2. Product’s availability with the Seller.
  3. The destination to which you want the order to be delivered and the location of the Seller.

For Seller:

  • Have to post clear photos with a short description of the product (measurements, type of cloth, size etc.).
  • The price of the product should be appropriate according to the product.
  • The price of the product should not be more than 70% of its original price.
  • If your product will not be in the same condition which was shown/posted by you, the courier partner will not pick up your product.
  • The product should be cleaned properly we will check it on our 6+ parameters, if your product qualifies for the hygiene check only then it will proceed.
  • The product should not be damaged or faded.
  • The seller receives the payment in online mode only.

 

Cancellation Process:

1. You can cancel your COD order within 24 hours of ordering(Cancellation will not be accepted after 24 hours).

2. For the orders through online payment there is no provision of cancellation but you may contact our team within 5 hours to change the size/colour of the product or even the product at the same price. You can contact our team at support@evilato.com .

3. If you don’t wish to buy anything now, you will get a coupon code for the same amount you can use for shopping on Evilato within 1 year.

3. For both COD as well as online payment, you are advised to contact within the mentioned time period as there is no guarantee of cancellation or changes after that.

4. If in any case, you do not receive your order at the time of delivery then Evilato has complete right to dismiss future COD services at that address. You may contact us for further information.

 

               Return Policy

1. You can easily return your product within 48 hours of receiving.
2. Opening video of the parcel is required to request a return.

 

Return is only accepted in the cases mentioned below:

Defective or damaged product/ Different product

  1. If the product is damaged or defective from the manufacturer’s side then your return is accepted and the total amount will be refunded.
  2. If you receive a completely different product from what you ordered, then also your return request is accepted and the complete amount is refunded.

 

Not Satisfied with the product:

If you are completely unsatisfied with the product received then you can request for return within 2 days by dropping a mail at